INY — Terms & Conditions and Privacy Policy

Last updated: 7 October 2026

Terms & Conditions

Welcome to INY — I Need You (“INY”, “we”, “us”, “our”). Our website is available at https://inykids.com/. By using our website or placing an order with us, you agree to these Terms. If you do not agree, please do not use the site.

1. About our products

INY sells dresses and outfits for babies and young children. Many pieces are handmade or hand-embroidered, so small variations in stitching, smocking or colour may occur. Colours may also look slightly different depending on your screen.

2. Who may use this site

Our products are for children, but purchases must be made by a parent, guardian or adult aged 18 or above.

3. How to order

Orders are placed through the enquiry and WhatsApp options on our website. An order is confirmed only when INY confirms it to you in writing and, where applicable, payment has been received. We may decline or cancel an order if an item is unavailable, a price is listed incorrectly, or the order details cannot be verified. If payment has already been received for a cancelled order, INY will arrange the applicable refund.

4. Prices and payment

5. Shipping and delivery

6. Returns, exchanges and refunds

7. Sizing

Please use the size guide on the website and contact INY if you need help choosing a size. Because children grow quickly and handmade pieces can vary slightly, we recommend checking measurements before ordering.

8. Care instructions

Follow the care label or the care instructions provided with the product. Hand-embroidered and smocked items generally require gentle care. Damage caused by improper washing or care may not be covered by an exchange.

9. Child safety

Dresses with bows, buttons, embellishments or ribbons should be used under adult supervision. Please check for loose parts regularly and remove the item if anything becomes loose.

10. Intellectual property

All content on this site, including the INY name and logo, photographs, campaign images, designs, text and founder story, belongs to INY or is used with permission. You may not copy, reproduce, sell or use it commercially without written permission.

11. Customer reviews and content

If you send INY reviews, photos or messages, you may allow us to display them on our website or social media. Please only send photographs of children if you are their parent or legal guardian and are comfortable with their use.

12. Acceptable use

You agree not to misuse the site, attempt unauthorised access, introduce harmful code, scrape content, or use it for any unlawful purpose.

13. Limitation of liability

We try to keep the site accurate and available, but it is provided “as is.” To the extent permitted by law, INY is not liable for indirect or consequential losses, or for losses caused by site downtime or third-party services such as couriers, payment services, WhatsApp or Instagram. Nothing in these Terms limits rights that cannot legally be excluded under applicable Indian law.

14. Third-party links

Our site may link to services such as Instagram and WhatsApp. We do not control those services and are not responsible for their content or privacy practices.

15. Changes

INY may update these Terms from time to time. The “Last updated” date shows the latest version.

16. Governing law and disputes

These Terms are governed by the laws of India. Disputes will first be handled through good-faith discussion and, where necessary, through the courts or authorities having jurisdiction under applicable Indian law.

17. Contact

INY — I Need You
Email: hello@inyineedyou.com
WhatsApp: Use the WhatsApp enquiry option on the website
Instagram: @iny_i.need.you
Website: inykids.com


Privacy Policy

INY — I Need You (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, how we use it and what choices you have, in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

1. Information we collect

You give us:

Collected automatically:

Payments: INY does not store your card details or UPI PIN. Payment information is handled through the payment method used for the order.

2. Children’s information

Our site is intended for parents and guardians, not children. We do not knowingly collect personal information directly from children. Child-related information such as age or size is requested only when needed to help with an order or product recommendation.

3. How we use your information

4. Legal basis

We process personal information with your consent, to fulfil your order, and where required by law.

5. Who we share it with

We do not sell your personal information. We may share information only when necessary with:

6. WhatsApp and social media

When you contact INY through WhatsApp or Instagram, your messages are also handled under those platforms’ own terms and privacy policies. Please do not share passwords, OTPs or other sensitive security information in messages.

7. Cookies

We use cookies and similar technologies to keep the site working, remember preferences such as cart items, and understand website traffic. You can manage cookies through your browser settings, although some features may be affected.

8. Data storage and security

We use reasonable safeguards to protect your information. No online system is completely secure, so absolute security cannot be guaranteed. Data may be stored by service providers on servers outside India where applicable.

9. How long we keep it

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order records needed for accounting, legal and business requirements. When information is no longer required, it may be deleted or anonymised.

10. Your rights

Subject to applicable law, you may ask INY to:

To exercise these rights, email hello@inyineedyou.com.

11. Marketing messages

We send promotional messages only where you have agreed to receive them. To stop receiving them, contact INY or use the available unsubscribe/opt-out option.

12. External links

Our site may link to other websites such as Instagram and WhatsApp. We are not responsible for their privacy practices.

13. Changes to this policy

We may update this policy from time to time and will update the “Last updated” date when changes are made.

14. Grievance and contact

INY — I Need You
Email: hello@inyineedyou.com
WhatsApp: Use the WhatsApp enquiry option on the website
Instagram: @iny_i.need.you
Website: inykids.com